Terms and Conditions

The following terms and conditions do not affect your statutory rights as a consumer.

By placing an order with Calvadosonline Limited you are submitting an order which will incorporate these terms and conditions.

We reserve the right not to except your order, in which case we will not have any further obligation to you.

If you have a complaint about our product or service please contact us in writing or by e-mail at customerservices@calvadosonline.co.uk. Your complaint will be responded to within 5 working days.

When paying by credit card please ensure the details you give are the same as those on your card and statement. These details are matched against the record your credit card company holds. Incorrect details will result in cancellation of your order and will cause fraud warnings about which we reserve the right to take the appropriate action.

Availability: All products are sold subject to availability. For advice, availability and pricing contact help@calvadosonline.co.uk. We may accept the whole or part of your order, both in respect of the products ordered and the quantity of products ordered. The price will be reduced accordingly.

Breakage: All goods must be examined at the time of delivery. Claims for breakage will only be accepted if the loss or damage is noted at the time of delivery, we are notified on the day of delivery at customerservices@calvadosonline.co.uk or by fax (See contact details) and the damaged products and their packaging are kept for inspection. Claims for Un-examined or un-checked goods will not be accepted.

Prices: Every effort will be made to advise customers of price increases before they occur, however Calvadosonline Limited retains the right at any time to revise prices to take account of any increase in costs including the increase of any tax, duty or other levy and any variation in exchange rates. Unless otherwise stated the price quoted will include VAT.

Payment: All goods must be paid for in full before delivery will be made. If paying by cheque, please allow 5 working days for this to clear before delivery can be made. Cheques will only be accepted with a valid cheque guarantee card number written on the reverse, along with the expiry date and issue number.